Increased response times
Services lacking of quality
Low adaptation to real needs
Low productivity
Dilution of responsibilities
Rationalisation of service offerings based on business value vs. current and estimated capacity
Shorter time to market (TTM) or time to perform a service
Delivery of the quality expected by the user in the services provided Low adaptation to real needs
Cost reduction
Metrics for continuous improvement
According to the ITIL definition a problem is the cause or potential cause of one or more incidents.
These are the benefits that problem management can offer: