What is Atlassian Intelligence? Atlassian Intelligence is a collection of AI-powered capabilities that help teams by facilitating some of their day-to-day tasks by improving ticket resolution, reducing resolution times, etc. In other words, Atlassian Intelligence is a virtual companion that streamlines the work of teams, especially with repetitive tasks. This...
We have obtained Atlassians’ ITSM specialization knowmad mood has reached a very important milestone with the award of this badge: ITSM Specialized Partner. Thanks to the work conducted in recent years in ITSM implementations with Jira Service Management and other Atlassian customer tools, Atlassian, a recognized software...
Bad Service Management (BSM) is a common problem that affects many organisations, where IT, business and development teams work in isolation, making it impossible to deliver a high quality service. It is very important to know whether we are at this point or not even...
What can we do to make our customers and staff happier and better able to manage their day-to-day business? The first thing we need to consider is what method we currently use to respond to problems or queries from employees and customers. In many cases the...
Download this whitepaper and discover how to get the potential from every team in the company 👇 Great teamwork requires more tan just the tools and products used by the team. It also involves the culture and practices teams follow to get work done. That’s why...
In the majority of companies, IT support has to be improved.improved. Users make requests through multiple channels, they do not know when or if they will receive an answer. Some people have their problems solved sooner than others because of their position in the company....
What is Halp? Halp is a lightweight Service Desk client for the Teams and Slack chat-ops applications acquired by Atlassian in 2020. This means that through Halp we will be able to manage support requests created from Teams or Slack messages and resolve, edit and generally...
You may have heard of or even know Atlassian's most famous solutions like Jira, Confluence or Trello, but these aren't the only Atlassian tools. Atlassian has a full suite of collaboration tools to cover project planning and tracking, support and remediation, and software development. It...